Many businesses would want to use more pocket-friendly Zendesk alternatives that can get the job done with features that are more or less the same. Zendesk plans start at $49/agent/month and can go as high as $215/agent/month. It’s not an affordable solution that’s for sure, especially for businesses and teams with a limited budget. Zendesk is a SaaS solution that requires customers to subscribe to its paid plans, and its plans are on the expensive side. Let’s take a look at key areas where the tool seems to be losing out when compared to other Zendesk alternatives. Zendesk is widely used, but it’s not the go-to customer support tool for every organization. Why There’s a Need To Look For Zendesk Alternatives? Now we shall talk about the limitations of this tool and help you find other powerful Zendesk alternatives packed with extensive features. That was the upside side of using Zendesk. The tool is flexible and scales as your business grows. Zendesk is a useful cloud-based customer service solution that enables businesses to seamlessly manage customer inquiries and service requests across different channels.įounded in 2007, Zendesk offers an “ all-in-one” customer support solution for organizations in the form of a unified tool that offers Support, Guide, Chat, and Talk.
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